In Partnering with Pathfinder to help Intelligent Customer Function would provide following services on a “core and flex” basis:
- Outsourcing Strategy – Develop a strategy to outsource all or part of your organisation.
- Technology Outsource Service – Select the most appropriate outsourcing provider for a system(s).
- Spec and Select – Specify and select a system e.g. ERP, CRM, Talent Management, Recruitment, Financials
- 360· internal assessment and improvement opportunities for the client organisation
- Partner to diagnose, discover & implement new client arrangements and ensure you are in a position to support it into the future.
- Data, analytics, MI and performance management to improve partner (and client) performance on commitments
Skills-base includes Business Analysis, Technical Architecture, Procurement and Contractual experts, Large-scale Outsourcing expertise, Organisational Design, Programme Design and Management, Project Management and PMO.