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Implementing a global HR system for an international healthcare company

Implementing a global HR system for an international healthcare company

“Eliminated a significant organisational risk from a global pharmaceutical company”

Our client is a leading global pharmaceutical company delivering commercial, clinical, communications and packaging services to the healthcare industry, employing over 8,000 people with operations in 24 countries and delivering services in over 50 countries.

The Challenges

Pathfinder was engaged to implement Workday, a HR management system, into the organisation. The implementation was across 14 countries, 3 companies (2 service based, 1 manufacturing based), and involved over 7,500 staff.

What We Did

Pathfinder was asked to manage the pharmaceutical company’s staff and the system integrator, Kainos, for the global programme.

  • We provided guidance to the client in preparing for the programme, and in designing the programme to address their strengths and weaknesses.
  • We provided strong programme and project management, focusing on delivering a quality solution in a timely manner.
  • We delivered clear assessments and recommended actions to address issues.
  • With our client and the system integrator, we developed a strong team and delivery culture.

The Outcomes

The main benefit of this implementation is that our client has a global HR system. This enables the company to manage its large workforce more efficiently and it also allows the business to gather data on its staff in each country and unit with ease. Previously, this information took days to gather. Implementation of this application has eliminated a significant organisational risk and they now have the infrastructure to initiate improvement programmes. Other benefits envisaged are productivity improvements, legacy system decommissioning, improvement in quality and attrition rates.


Sector / Business Area

Pharma / Business Transformation

Key Contacts