Key features of the
Pathfinder approach to process mapping
This will achieve real change in your risk culture. The approach focuses on mobilising colleagues to operate in a different way rather than on the purely mechanical process of identifying risks in processes. This is necessary to ensure that the effect of this work leaves a sustainable impact on risk culture. Pathfinder brings significant expertise in mobilising change quickly and sustainably.
Cultural change in Risk will be achieved when risk owners know that they will be consistently held accountable for what they have committed to improve.
This approach is designed to deliver the efficiency needed to build and maintain momentum. This is necessary so that the mapping programme does not drag and lose focus. To cover a significant number of sub-processes that link with critical outcomes while maintaining momentum will require a very lean and efficient process and tight project management.
From our experience, It is important that the process map is agreed and verified before the Risk workshop, otherwise there is a danger of rework.
The steps of the approach are carefully designed for maximum efficiency. This approach is designed to build trust with the wider business. It is important that Pathfinder’s engagements are consistent with a high quality of delivery so that business owners’ trust in the Pathfinder team is enhanced through the process. This trust is crucial to changing the risk culture.
When Pathfinder completed the Risk mapping in Tesco Bank, one manager called the Pathfinder team ‘Process Ninjas’ because the team did not impact the operation of BAU and yet offered valuable insights into the processes.
The approach proposes the most efficient use of our client’s time. Preparatory work and advance scheduling will ensure a smooth engagement, one-to-one interviews to analyze the process and develop the maps and tease out the issues. We will only use workshops where they are needed.
mobilisation stage of this work demonstrates to the business owners that their ownership of Risk is being taken seriously.
We will provide feedback and observations to Process Owners about their processes. This is a value-add for them. This approach shows a way to transfer skills and build up your resources to complete the work.
This approach is designed to deliver consistency of outputs. Pathfinder will deliver a repeatable method for conducting end to end with maximum efficiency.
The method has a central QA that oversees that all outputs meet a consistent standard. The method will be documented in detail with guidelines. This will allow multiple teams to conduct the work to a consistent standard.